Returns & Exchanges

At Bluejay Bicycles, we want you to ride with confidence, which is why we offer a 30-day return window for all unused gear and bicycles in their original packaging. We are committed to ensuring you find the perfect fit for your cycling journey, whether it is a simple exchange or a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Once approved, download and print the prepaid shipping label provided via email and securely attach it to your original shipping box.

• 3.
  Drop Off Package

  Take your package to any authorized carrier location; please ensure all components, manuals, and accessories are included inside the box.

• 4.
  Quality Inspection & Refund

  Our technicians will inspect the returned bicycle or gear within 5 business days of arrival, after which your refund will be processed to your original payment method.